Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of services provided by Always Automatic, LLC ("we," "us," "our," or "the Company"). By purchasing or using our services, you ("Client," "you," or "your") agree to be bound by these Terms.

Always Automatic, LLC provides custom AI employee services — purpose-built, hosted, and managed AI agents that perform specific business functions on behalf of our clients.

2. Services

2.1 What We Provide

• Custom AI Employee: A dedicated AI agent, personalized to your business, designed to perform a specific role (e.g., content creation, customer support, sales, operations, or other computer-based work)
• Onboarding: A conversational onboarding process to capture your business context, brand voice, goals, and requirements
• Hosting & Infrastructure: We host and run your AI employee on our infrastructure. You do not need to manage any technical systems.
• Ongoing Improvement: Your AI employee is reviewed and improved monthly to enhance performance based on actual usage patterns
• Communication: Your AI employee communicates with you via your preferred channel (Slack, Telegram, or email), configured during onboarding
• Support: Access to our team for questions, feedback, and issue resolution

2.2 What We Do Not Provide

• Access to the underlying AI models or APIs
• Custom software development beyond the AI employee scope
• Guarantees of specific business outcomes (revenue, leads, conversions, etc.)
• Legal, financial, medical, or regulated professional advice through the AI employee
• 24/7 human support (AI employee operates continuously; human support is available during business hours)

3. Pricing and Payment

3.1 Fees

• Setup Fee: A one-time fee charged before onboarding begins. Current pricing is published on our website and confirmed in your Service Agreement.
• Monthly Recurring Fee: A recurring monthly fee for hosting, monitoring, maintenance, and active improvement of your AI employee. Billed on the anniversary of your activation date.

3.2 Payment Terms

• All payments are processed through Stripe.
• The setup fee is due before onboarding begins. Your AI employee will not be built until payment is received.
• Monthly recurring fees are charged automatically to the payment method on file.
• All fees are in USD unless otherwise specified in your Service Agreement.

3.3 Failed Payments

• If a recurring payment fails, we will attempt to charge your payment method according to Stripe's standard retry schedule (typically days 1, 3, 5, and 7 after the initial failure).
• You will be notified of the failed payment and asked to update your billing information.
• If payment is not resolved within 7 days of the initial failure, we reserve the right to pause your AI employee's non-essential functions until the balance is resolved.
• Continued non-payment may result in termination of service (see Section 8).

3.4 No Refunds

• The setup fee is non-refundable once onboarding has begun, as it covers the cost of building and personalizing your AI employee.
• Monthly fees are non-refundable for partial months. If you cancel mid-cycle, your AI employee remains active until the end of the current billing period.

4. Client Responsibilities

4.1 Accurate Information

You agree to provide accurate, complete, and current information during onboarding and throughout the service relationship. The quality of your AI employee depends directly on the quality of the information you provide.

4.2 Appropriate Use

You agree not to use the AI employee to:

• Engage in illegal activity or fraud
• Harass, threaten, or abuse any person
• Send spam or unsolicited bulk communications
• Impersonate a human being in contexts where disclosure of AI use is legally required
• Process, store, or transmit regulated data (e.g., HIPAA-protected health information, financial account numbers) unless explicitly agreed upon in your Service Agreement
• Violate any applicable law, regulation, or third-party right

4.3 Communication Channel Access

If you choose Slack or Telegram as your communication channel, you are responsible for:

• Providing the necessary workspace/bot credentials during onboarding
• Maintaining those credentials in working order
• Notifying us if credentials change or access is revoked

4.4 Feedback and Cooperation

The AI employee improves based on your feedback and usage patterns. While not required, your active participation in providing feedback helps us deliver better results.

5. Intellectual Property

5.1 Our Intellectual Property

The underlying systems, frameworks, processes, and technology used to build and operate AI employees are the exclusive property of Always Automatic, LLC. This includes but is not limited to: our agent provisioning system, improvement algorithms, skill templates, monitoring tools, and operational infrastructure.

5.2 Your AI Employee's Configuration

The personalized configuration of your AI employee — including its persona file, memory files, and skill customizations — is created collaboratively based on information you provide. Upon termination of service:

• You may request a full export of your AI employee's configuration files (see Section 8.3)
• You retain ownership of any content you provided during onboarding (brand guidelines, examples, business context)
• We retain ownership of the underlying system architecture, templates, and improvement logic that powers the agent

5.3 Generated Content

Content generated by your AI employee during the course of its work (emails sent, documents created, responses written) is your property. We do not claim ownership of content your AI employee produces on your behalf.

5.4 Cross-Client Learning

We may use anonymized, aggregated patterns and insights discovered across all client agents to improve our service (e.g., "agents that use shorter email subject lines get higher open rates"). We will never share your specific business data, communications, or proprietary information with other clients. See our Data Handling Agreement for details.

6. Limitations of Liability

6.1 AI Limitations

AI employees are software systems. While we design and improve them to perform at a high level, they are not infallible. You acknowledge that:

• AI employees may occasionally produce incorrect, incomplete, or inappropriate outputs
• AI employees do not have judgment equivalent to a human professional in regulated or high-stakes domains
• You are responsible for reviewing and approving any AI employee output that has material business consequences (e.g., financial commitments, legal statements, public communications)

6.2 No Guarantee of Outcomes

We guarantee the delivery and operation of your AI employee as described in your Service Agreement. We do not guarantee specific business outcomes such as revenue, lead generation, conversion rates, or customer satisfaction scores.

6.3 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALWAYS AUTOMATIC, LLC'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO ALWAYS AUTOMATIC, LLC IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL ALWAYS AUTOMATIC, LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.

6.4 Force Majeure

We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, power outages, internet service disruptions, third-party API outages (including AI model provider outages), government actions, or other events beyond our control.

7. Confidentiality

7.1 Your Information

We treat all information you share during onboarding and throughout the service relationship as confidential. We will not disclose your business information, communications, or AI employee configuration to any third party except:

• As required by law or legal process
• To our service providers who need access to deliver our services (e.g., cloud hosting, AI model providers), subject to their own confidentiality obligations
• With your explicit written consent

7.2 Our Information

You agree to keep confidential any proprietary information about our systems, processes, or business operations that you may learn during the service relationship.

8. Term and Termination

8.1 Term

Service begins upon completion of the setup payment and continues on a month-to-month basis. There is no long-term contract or minimum commitment period.

8.2 Cancellation by Client

You may cancel at any time by notifying us via your communication channel (Slack, Telegram, or email). Cancellation takes effect at the end of the current billing period. Your AI employee remains active until then.

8.3 Post-Termination

Upon termination:

• Your AI employee will be deactivated at the end of the current billing period
• You may request a full export of your AI employee's configuration and memory files within 30 days of termination
• We will preserve your data for 30 days after termination to allow for export requests
• After 30 days, all client data is permanently deleted from our systems
• We may retain anonymized, aggregated data for service improvement purposes

8.4 Termination by Us

We may terminate service if:

• You are in breach of these Terms (with 14 days' notice to cure, where the breach is curable)
• Payment has not been received for 30 or more days
• Your use of the service poses a risk to our infrastructure, other clients, or third parties
• Continuing to provide service would require us to violate applicable law

9. Dispute Resolution

9.1 Informal Resolution

Before filing any formal dispute, both parties agree to attempt to resolve the matter informally by contacting the other party in writing and negotiating in good faith for at least 30 days.

9.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of laws provisions.

9.3 Jurisdiction

Any disputes not resolved informally shall be submitted to the exclusive jurisdiction of the courts located in Snohomish County, Washington.

10. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you via your communication channel at least 30 days before the changes take effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms, contact us at:

• Email: [email protected]
• Communication Channel: Via your configured Slack, Telegram, or email channel